All orders are to be received on the last Friday of each month.
Final orders for each month's box are the second Wednesday before the last Friday of each month.
Deliveries are not shipped or processed on weekends or bank holidays. Delays may occur when delivering to the highlands of Scotland and Islands.
AT THIS MOMENT IN TIME WE CAN ONLY FULFIL ORDERS TO MAINLAND UK.
On receipt of your goods please check the items carefully and notify us immediately of any items that are incorrect or incomplete.
In the event of receiving damaged goods, you must notify us immediately via email, please add your telephone number to the email along with a high-quality photograph of the damaged item still in its original packaging.
Please do not return the goods unless instructed by us and retain the goods and packaging until the carrier has had an opportunity to review them.
We cannot accept any liability for delayed or non-delivery of goods due to misinformation or an incorrectly supplied delivery address or a mistake by the carrier.
If a parcel is returned to us due to an incomplete or incorrect delivery address supplied by you, the customer, we reserve the right to charge the appropriate carriage fee to re-send.
We accept no liability for goods required for a specified date, which fail to arrive due to circumstances beyond our reasonable control. We will always do our best to achieve your deadline but please order in sufficient time for time-critical items.
Shipments are made only by courier. A signature on delivery is always required. It is the User’s right to accept that a delivery is signed by a person other than the User, provided that the person is present at the address provided and has reached the age of 18. If no one is present at the time of delivery, the User will be asked to contact the appointed courier.